University of Toronto Ombuds Office: The Office of the University Ombudsperson (OUO) is devoted to ensuring procedural fairness and just and reasonable outcomes at the University of Toronto. The OUO offers impartial, confidential advice and assistance to students, faculty, and staff on all three campuses who believe they are being treated unfairly by the University or who need information on processes or policies related to their concern. The OUO typically cannot start an inquiry until all existing University processes have been exhausted, but can offer advice and referrals to appropriate resources and processes. Matters are dealt with in strict confidence and will not be discussed with anyone without your written approval. For more information about our services and how to contact the office visit the U of T Ombudsperson webpage.